RECALL ADVISORY
HEALTH CANADA
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Issue
Health Canada is advising Canadians that GlaxoSmithKline (GSK) Consumer Healthcare Inc. has initiated a voluntary recall of certain Buckley's syrup products from stores. A defect with the plastic seal may cause it to fall into the bottle and present a potential choking hazard if swallowed. This seal is a circular plastic layer that is clear or semi-transparent and approximately 1.7 cm in diameter.
The affected products are indicated for use by adults and children above 12 years old. Buckley's Jack and Jill children's syrup is not part of the recall as it uses a different seal.
Who is affected
Consumers who have bought or used these products.
Affected products
- Buckley's Complete, DIN 02279703, 150 and 250mL
- Buckley's Complete Mucus Relief, DIN 02357232, 150 and 250mL
- Buckley's Cough and Chest Congestion, DIN 02289164, 150 and 250mL
- Buckley's Cough Mucus and Phlegm, DIN 02346451, 150 and 250mL
- Buckley's Original Mixture, NPN 02239538, 100 and 200mL
- Buckley's Original Mixture Night Time, DIN 02230939, 100mL
What consumers should do
According to GSK Consumer Healthcare Inc., consumers should follow the dosing instructions listed on the label. Do not drink directly from the bottle. Pour the syrup into a teaspoon and check for the plastic seal before consuming.
Consult with your health care professional if you have used these products and have health concerns.
Contact GSK Consumer Relations at 1-800-250-8866 if you have questions about this recall.
Report adverse events to health products to Health Canada by calling toll-free at 1‑866‑234‑2345, or by reporting online, by mail or by fax.
Report complaints about health products to Health Canada by calling toll-free at 1‑800‑267‑9675, or complete an online complaint form.
What Health Canada is doing
Health Canada is monitoring the company's recall. If new safety information is identified, Health Canada will take appropriate action and inform Canadians.
For more information
Stay connected with Health Canada and receive the latest advisories and product recalls using social media tools.
To learn more about natural health products and other self-care products, visit Canada.ca/selfcare-products.
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